Operational insurance intelligence embedded into broker workflows.
UrbanCortex helps insurance brokers identify existing policyholders likely to undertake property works before risk exposure escalates. The platform matches property intelligence against customer portfolios to prioritise operational action, improve retention, and create policy expansion opportunities.
Understand your existing customer landscape.
UrbanCortex securely matches property intelligence against existing policyholders, portfolios, and customer records. This creates a continuously updated operational view of customers, properties, coverage, and engagement opportunities across the broker book. The platform integrates directly into existing operational workflows without requiring changes to broker processes.
- Existing policyholders mapped
- Customer portfolio intelligence
- CRM-connected operational workflows
Detect property change before risk escalates.
UrbanCortex continuously identifies planning activity, renovation indicators, extensions, refurbishments, and other property change signals across existing policyholders. Signals are prioritised based on broker-defined criteria including policy type, customer value, property band, location, risk thresholds, and commercial opportunity. This enables proactive engagement before underinsurance becomes a problem.
- Planning activity detected
- Property change monitoring
- Geographic signal intelligence
Identify customers likely to require policy review.
UrbanCortex analyses property signals against existing cover to identify customers who may require additional engagement, policy review, or updated protection. Operational intelligence is surfaced directly within prioritisation workflows, helping brokers focus on accounts where timing and intervention matter most.
- Policy exposure analysis
- Risk prioritisation workflows
- Operational decision support
Prioritise where action is required.
Customers are dynamically prioritised based on property activity, timing, policy exposure, relationship value, operational importance, and engagement opportunity. This allows broker teams to focus on the highest-impact customer interactions first.
- Prioritised operational queues
- High-value account surfacing
- Timing-based intervention workflows
Trigger operational engagement workflows.
UrbanCortex integrates directly into operational broker workflows to trigger CRM alerts, outreach tasks, policy reviews, account workflows, and customer engagement processes. This transforms property intelligence into operational action across the organisation.
- CRM workflow deployment
- Operational outreach automation
- Broker engagement orchestration
Improve retention, protection, and expansion revenue.
UrbanCortex helps brokers engage customers before risk exposure escalates — improving customer outcomes while creating additional advisory and policy opportunities. Operational outcomes can include reduced underinsurance, proactive policy updates, increased retention, expansion revenue, stronger customer relationships, and improved operational prioritisation.
- Reduced underinsurance exposure
- Improved customer retention
- Increased policy expansion opportunities
See UrbanCortex in an operational broker workflow.
Book a demo and we’ll walk through how prioritisation and engagement workflows can be embedded into your existing operating model.